Every step of the process was fun, easy and exciting. From our first meeting with Katie in the design center, to our continued contact with our project manager Andy, to our post settlement interaction with our post construction project manager Tim, our expectations have been well exceeded. All of these folks are friendly, professional and kept us up to date with our house all the way through the process.
“My 80-something-year-old mother just built a new home in the Cherry Grove 55+ community in Hanover, VA. We had the absolute best experience from the initial meeting to the closing with our realtor Emma, and throughout the new home construction process with project manager Brian. Moving and change can be incredibly stressful to older individuals, and the care and consideration shown to us during the entire process was just outstanding. Mom's new home is beautiful on the inside and out, and we appreciate the quality of the construction.”
“As a Realtor I have had customers buy from many builders in the Richmond area. I watch my houses be built and am on site at least once a week. I can say without reservation RCI builds a very good house. They go beyond code on numerous items, sub flooring, deflection rate, and insulation R factor to name a few. I would definitely recommend RCI builders to any of my clients.”
“My wife and I had a home built by RCI Builders in Ashland Park and we absolutely love the house and the neighborhood! We looked at several of their model homes and eventually chose RCI as our builder because, while all of the houses were beautiful, we both kept commenting about how substantial the structures seemed. Each house we looked at felt strong and solid. Today we’ve lived in our new home for 3 months and it is everything we could have hoped for and more! RCI took good care of us during the build and after. Ashley (Designer) at the selection center was helpful and patient with us and took lots of time to make sure we got everything exactly the way we wanted. Sonny (Project Manager) was in contact during the entire build and went way out of his way to make sure we loved our new home! As with any new construction, there were a few hiccups towards the end of construction and the first few days in the house; however, Alicia (Customer Service Manager) has been right there to fix those few problems as fast as possible. Overall an excellent experience and we would (and have many times) recommend a home built by RCI Builders!”
“The first contact we had with RCI Builders was Andy Szalay our Project Manager when we laid the box of the house out on the property in order to dig the footers. Once construction started, Andy provided us a call once a week to keep us up to date on the progress and what the next steps were. The design meeting with RCI went better than expected because the designer from the beginning stated she was not here to sell us anything but keep our cost down as much as possible while being able to put our touch on the house. During construction, RCI ran into a design problem with our house and Andy immediately called us in order to discuss our options. Additionally, we found a few items that needed to be addressed as construction moved forward and Andy was there with a solution. Then unfortunately I became very ill the week of walkthrough so my wife was the only one to attend but Andy came by on a Saturday morning after we had closed and moved in to explain items he would have reviewed during the walkthrough. The house is then turned over to the service department for a 45 day and 1 year inspection. This is when we met Troy Szalay who has been nothing but the best answering questions about the house. He completed both inspections and made the appropriate fixes as we requested without any hesitation. We are happy and glad RCI Builders constructed our house and they can do the same for you.”
“Fantastic builder, never been disappointed!”
“We closed on our new home on November 17, 2017, and have reached the end of the 1 year home warranty period. I waited until the year was up to post my review because I firmly believe service after the sale is important. Now that we have been in the house for a full year I can honestly say RCI built an awesome home for us. Their Build On Your Lot program was perfect for us. Our project manager, Ray, did a great job with his oversite. The sub contractors did a very good job. Tim, their warranty person, is great and even responded to an HVAC issue on a Saturday morning. The ladies in the design center helped us design The perfect home for our lifestyle. Patrick, one of the owners of R-CI, walked the lot with us before we closed on the property, and helped us place our home perfectly on our 6 acre lot. Todd, the other owner we dealt with, helped us design the perfect home and even called a few days after we moved in to make sure everything was completed as we expected. All in all a great experience and we have recommended RCI to friends who are looking to build as well. Based on our experience we feel confident we made the right decision.”
“We LOVE our new home. RCI was a pleasure to work with from start to finish. They helped us decide upon the best floor plan for our situation and worked with us every step of the way from custom design through completion. Thanks to all: Sara, Randy, Alicia, Katie, Todd Rogers and all the rest of the RCI staff for making this a truly memorable experience. Our home is very well built, and we would highly recommend RCI to anyone.”
“My experience with RCI has been through a close friend. She purchased a home in 2016 and I have been in awe ever since. The workmanship is beautiful, and she stated that her experience was oh so pleasant. I am looking forward in the near future to having a home built and I want RCI to make my dreams come true.”
“Amazing quality builder in Hanover!!!”
“RCI's homes are beautiful and custom built! The staff works extremely close with each client and does everything they can to build their prefect dream home! Professionally trained site agents make building a new home easy! Affordable, custom homes that are built to last! I would HIGHLY recommend RCI Builders to anyone!”
“As an Engineer, supervising the construction if buildings for the Federal Government and for major corporations like Federal Express in Memphis, I cannot over recommend RCI Builders. What an experience! So here's the deal:
1) RCI is your builder. I'll put ‘em up against anybody.
2) Mr. Richard Hanson is your agent. If you want an honest man with the best character, Mr. Hanson is your man!
3) Ms. Alicia Lindsay is your QA/QC and Commissioning Officer. With her, it's personal. She really does care. She will resolve your issues, and give you peace of mind! How much is that worth to you?”
“This is the third house we have had built (the first two with well known national and local builders) and this house is, by far, is the most well built, quality construction we have ever had. We would highly recommend R-CI to anyone and everyone who is looking for a quality experience the whole way through. We feel like we have not only found our forever home, but have built lasting relationships with all of the R-CI team that had a hand in our home.”
"RCI Builders has been a blessing for us. We recently moved cross country from Arizona to Virginia and have experienced tremendous assistance from this firm and more specifically, from Matt Rutledge as our agent. We first encountered Matt at an RCI model home in Ashland Park, and from there were very well accommodated and guided to the home we chose to build. Initially we considered renting to first get the "lay of the land", and then further considered purchasing an existing home, but after continued discussion, and viewing additional RC-I model homes we realized we could build exactly what we wanted brand new!
Every interaction has been handled professionally, courteously, and timely....even to the extent of what can now be best described as fun. This firm is big enough to offer numerous options, and small enough to care for you as an individual, not just a transaction. Highly recommended!"
“The best local builder in Hanover.”
“Katie was wonderful! I am the most indecisive person when it comes to decorating and she was so patient. I’m very happy with our choices. I sent her an email yesterday with our final decisions and spoke with her today. She will be sending me the revised update. Jerry and I would like to add this cost into our mortgage. I was so surprised at how many options I thought would be upgrades were actually standard!”
-Barbara & Jerry, Hickory Hill Homebuyers
"THANK YOU! I just wanted to pass along my husband and I’s gratitude for such an incredible process and beautiful home. We started working with Cathy Mueller in January when my husband still wasn’t sold on the idea of building and wow is she amazing at her job. We had randomly stopped in the office without an appointment and o did she win us over! Cathy immediately became a friend of ours. I knew that she wasn’t just trying to sell a house, but she cared about me and my little family of three – my son Tripp is now 11 months old. Over the next few weeks Cathy answered all million of my questions providing honest answers without making us feel pressured or overwhelmed. Even though we had only met Cathy a handful of times I could tell she was the kind of person who doesn’t work for a company unless she believes in their product. This was such a comfort to us as we were finalizing our decisions and signing a veryyyy large contract.
Ashley Cohoon was our design consultant and we were equally impressed with her. Ashley helped the long process of selections stay organized and keep moving. She provided great feedback on our selections from a designer standpoint as neither my husband or I have done this before. At points where we were between two options she helped us decided which would fit with the other selections. And again, we never felt pressure to upgrade, spend more or judged about the items we did select. Ashley, like Cathy, was quick to respond to email and answer any follow up questions we had.
We really enjoyed the options available to us during the design session. I love what was chosen to display in the design center so much that our shower is exactly what was displayed. My quatrefoil shaped pendants and chandelier are my absolute favorite feature and love that these were available! I would have liked to have more paint options both for the door and the walls. I choose the light pink front door which I really like but prefer very bright vibrant door colors. Also, I choose the grey wall paint; however, in the house it looks more tan than grey which is a little disappointing. I felt like there were a lot of options that were tan / yellow / beige color schemes which I just don’t like and prefer the grey scales.
When it came time for the construction to begin, we first started working with a different project manager but were quickly transitioned over to Roger Shepherd. He has been incredible to work with! From the first time we met him, he gave me his phone number and was always available to communicate via text or call. Roger made sure at every occasion we understood what was going on and didn’t have any concerns. He is such a calm and friendly individual that always made us feel like we were his number one priority and wanted to provide us with the best possible house. I truly feel that Roger was building our house as if it were his own. We also appreciated the electrician which during the walkthrough provided great advice and suggestions on where to add outlets / lights. Again, not having done this before their guidance was greatly appreciated.
Booth and I have loved the last almost two months of living in our new forever home and just wanted to pass along our gratitude to all of those who were involved. RCI truly has some great employees on their team who work to deliver a great product. Thank you again!"
“It was so wonderful to work with our Designer, Katie. We really appreciate that she took the time to go over all our options with us and were impressed with her knowledge. We are so very happy with her attention to detail!”
“I just wanted to write to each of you how impressed I was from day one with Emma and her sincerity. She was always so courteous and helpful all the way. Until closing. Then, when I met with Katie, she was wonderful at helping me make decisions on the interior of my home. When I met with Brian Peay and he could not have been any better at keeping me informed throughout the while process. Finally my walk through with Brian Peay and Brian Fernandez was awesome. Brian Peay said Brian Fernandez would be my contact person. He had to come the first day I moved in and had the problem rectified immediately. He had a wonderful demeanor about him.
Bottom line, you are very fortunate to have this wonderful group of individuals working for you. What made them so special to me was how down to earth they were.”
“I have been meaning to write and express my family's appreciation for Tim Richardson. Tim is an exceptional professional and, we feel, a great asset for RCI. Throughout the time we have known him, Tim has always been highly responsible, knowledgeable, and unfailingly prompt to any concern or situation we have faced. Tim is always courteous and willing to spend whatever time it may require when we have contacted him. Tim has been a real blessing to us, and I believe to RCI also.”
Mr. and Mrs. Runyon